UVDESK TELEGRAM integration helps support teams to connect with customers on Telegram by transforming their messages into tickets in UVDESK. This saves time, reduces delays and maintains all telegram requests from different robots organized in one place. You can also check our UVDESK SLA SLA SLA application, which allows administrators to define rules and conditions … [Read more…]
The Open Source UVDESK ticket monitoring module helps administrators to the administrators of the time that agents spend working on support tickets. The agents add time newspapers to any post, whether assigned or not, and mark them as billed or non -billable. Agents can add several time newspapers by ticket, which facilitates compliance with the … [Read more…]
The UVDESK Open Source Insights Module helps administrators easily follow the status of tickets, resolutions and performance of the agent over time. It provides detailed reports on new resolved tickets, unanswered and waiting for better and more efficient support management. Administrators can quickly download reports in PDF format and adjust the view of a default … [Read more…]
The UVDESK SLA Open Source application provides rapid responses with the rules of the service level agreement and automated notifications for better medium. The administrators define response times, opening hours and conditions to effectively manage tickets and avoid delays. Several SLA rules help rationalize ticket management by automating climbing and alerts for late responses. Personalized … [Read more…]